Refund Policy

Last updated October 11, 2026

This policy covers payments to ActivateIQ, operated by Anyshop LLC. It sits alongside our Subscription Policy and Terms. Nothing in it limits rights you have under consumer protection law.

ActivateIQ Plus

  • 14-day money-back guarantee. Ask within 14 days of any Plus charge, whether it’s your first payment or a yearly renewal, and we’ll refund it in full. No questions asked.
  • A refunded Plus subscription ends straight away, and full reports you unlocked with Plus are locked again.
  • After 14 days we don’t refund the year you’ve paid for, but you can cancel any time from your profile. You keep Plus until the end of that year and won’t be charged again.

Full IQ Report

A Full IQ Report is digital content you get the moment you pay. When you buy one, you ask us to give you access straight away, so the purchase is final once the report is shown to you. We will still refund a report if:

  • it didn’t load, or something went wrong that we can’t fix within a few days;
  • you were charged more than once for the same report;
  • you bought it while you already had Plus, which includes every report.

EU and UK customers

You normally have 14 days to withdraw from an online purchase. For digital content delivered at once, that right ends when delivery starts, if you agreed to immediate delivery and accepted losing the right. You agree to both when you pay for a Full IQ Report. Plus is covered by our 14-day money-back guarantee above.

How to ask for a refund

Email admin@activateiq.co or use our contact form. Send it from the email you sign in with, and tell us what you bought and when. We reply within 2 business days.

Refunds go back to the card or payment method you paid with. Your bank usually shows them within 5–10 business days.

Charges you don’t recognize

Please contact us before disputing a charge with your bank. We can usually sort it out faster, and a refund from us reaches you sooner than a chargeback.

ActivateIQ has new owners. Charges from the previous operator of activateiq.co (weekly subscriptions from 2024–2025) were not made by us, and we can’t access or refund them. Contact your bank or card issuer about those charges.